Terms & Conditions

Privacy

Your privacy is important to us. All of the information collected on this website is solely used for the purpose of processing your order and enhancing customer service. Under no circumstances will your information ever be given or sold to a third party, nor will we ever record any billing details.

Colour Charts & Swatches

When purchasing your bridesmaids dresses online, different computer or phone monitor settings can make the colour of the dresses / colour charts appear different to that of the colour in real life.  For this reason, we highly recommend requesting fabric swatches to be sent to you prior to ordering your bridesmaids dresses online.  Please also be aware that different batch lots of fabric can mean that the colour will change slightly, and it is for this reason that we recommend all of our bridal parties place their order together so that our team can ensure that your bridesmaids dresses are made from the same dye batch and are perfectly the same.  Our suppliers fabric shades change without notice, so please contact us if you are concerned about availability of the shade you have previously seen.

Exchanges & Refunds

Please choose carefully as we do not offer exchanges or refunds if you simply change your mind. There are NO exchanges or refunds on sale items, custom made bridesmaids dresses or custom made wedding dresses. For made-to-order dresses, all sales are deemed to be final, and cannot be cancelled or altered after payment has been made online or in store at the point of purchase. before completing an order, please review the style, size, color, and any other details associated with your order to ensure accuracy. 

If there is a fault with the product please advise us immediately or within 3 working days, we will happily exchange or refund, including return postage if needed.

Sizing

  • Please choose carefully when selecting sizes, it is the customer's responsibility to choose their size based on measurements, compared to the size charts. We are unfortunately unable to exchange or refund if you have selected the incorrect size.
  • The website offers size charts for every designer or brand, serving as a reference for customers to determine the suitable size(s) for their orders. It's essential to note that each designer or brand may feature a slightly varied size chart. It is the customer’s responsibility to check all sizing, and to ensure measurements are taken accurately by each member of the bridal party to ensure accuracy. 

Production, Shipping & Delivery

We generally require a minimum production and delivery period of 12 weeks, as majority of our items are made to order. Some designs and custom orders may require up to 4 months, and occasionally some are as quick as 2 weeks.  We do have some items in stock, and we also have rush order options on most of our wedding dresses, bridesmaids dresses and swimsuits as well as express postage options available. If you require your items urgently please contact us and we will be able to help you work it out.

Your items are very important and we take great care in sending them out to you. All of our parcels are packaged carefully to ensure they are well protected in transit. Once we have your wedding dress, bridesmaids dresses, flower girl dresses or swimsuits in our Perth bridal boutique, we always aim to dispatch your parcel within 2 business days. If you are unsure whether your item is in stock or will be custom made, and you need it ASAP, then please send us a quick email before ordering to check time frames.

Once your order has been dispatched, Nora & Elle Bridal accepts no responsibility for loss or any damage to your package. If there are any delays or concerns with your package once posted (including the rare case of your package not arriving) Nora & Elle Bridal is not liable as we have no control once it is with the postal service. In this instance, please contact your local postal service with the tracking number that was provided when the package was sent. Unfortunately we are not able to give any refunds or resend orders in these circumstances.

Delivery In Australia

All parcels are sent via registered & trackable post. Our shipping costs are FREE within Australia!

Delivery Outside Australia

Yes, we deliver worldwide! Our international shipping costs are charged at a flat rate of $20, international orders are not trackable and can take anywhere from 4 days up to 2 weeks to arrive.

Please check with your local customs office for any custom charges, duties or taxes which may be incurred. Nora & Elle Bridal is not responsible for any customs charges or fees imposed.