Terms

Privacy

Your privacy is important to us. All information collected on this website is solely used for the purpose of processing your order and enhancing customer service. Under no circumstances will information ever be given or sold to a third party, nor will we ever record any billing details.

Colour Charts & Swatches

When purchasing your dresses online, different computer monitor settings can make the colour of the dresses / colour charts appear slightly different to that of the colour in real life.  For this reason, we highly recommend requesting fabric swatches to be sent to you prior to ordering your chosen colour.  Please also be aware that different batch lots of fabric can mean that the colour will change slightly, and it is for this reason that we recommend bridal parties place their order together so that our team can ensure that your dresses are from the same dye batch and are perfectly the same.  Our suppliers fabric shades change without notice, so please contact us if you are concerned about availability of the shade you have previously seen.

Exchanges & Refunds

Please choose carefully as we do not offer exchanges or refunds if you simply change your mind. There are NO exchanges or refunds on sale items. If there is a fault with the product we will happily exchange or refund, including return postage. If you have ordered the wrong size, we will exchange the item following these conditions:

  1. The item will need to be posted back to us at your expense.
  2. Postage costs to send the item you are exchanging for will also be covered at your expense.
  3. The product must be received in it’s original condition unworn, unsoiled, unwashed and with all tags attached. Our team will inspect the return before we issue an exchange.
  4. Nora & Elle reserves the right to refuse the return if it does not meet these conditions.

Shipping & Delivery

We generally require a minimum production and delivery period of up to 8 weeks, as majority of our dresses are made to order. Some designs and custom orders may require up to 12 weeks, however we do have rush order and express postage options available. If you require your dress urgently please contact us and we will be able to help you work it out.

Delivery In Australia

Your dresses are very important and we take great care in sending them out to you. All our dresses are packaged carefully to ensure they are well protected in transit. We always aim to dispatch your parcel within 2 business days.

All parcels are sent via Registered & Trackable post. Our shipping costs are charged at a flat rate of $10 for Parcel Post (up to 6 business days) or $20 for Express Post (up to 3 business days).

Delivery Outside Australia

Please check with your local customs office for any custom charges, duties or taxes which may be incurred. Nora & Elle is not responsible for any customs charges or fees imposed. Our international shipping costs are charged at a flat rate of $30, and international orders are not trackable.

Once your order has been dispatched, Nora & Elle accepts no responsibility for loss or any damage to your package. If there are any delays or concerns with your package once posted (including the rare case of your package not arriving) Nora & Elle is not liable as we have no control once it is with the postal service. In this instance, please contact your local postal service with the tracking number that was provided when the package was sent (Australia Post for Australian customers & your local postal service for International customers). Unfortunately we are not able to give any refunds or resend orders in these circumstances.