Frequently Asked Questions

 

Do I need to make an appointment to try on dresses?

Yes!  We offer a personalised service, and only take one bridal party per appointment.  We are open Wednesday through Sunday, and each appointment lasts for 1 hour so you have plenty of time to view and try our entire range, as well as go through all the questions you're needing to ask.  If you would like to book an appointment, simply click the Book Appointment button online, or alternatively please call 0406 239 289 or email contact@noraandelle.com.au with your preferred date and time.

What should I bring to my appointment?

It helps to wear nude underwear, and a strapless bra (if you can!).  It also helps to bring a pair of heels that are the same size to those you'll be wearing on the big day!  If you don't have a pair, don't worry - we have a few options in store to help you out.  If you have any pictures or swatches of the brides gown, groomsmen suits, flowers or wedding décor (and are happy to share them with us!) it helps to bring them along to assist us in finding your perfect bridesmaids dresses!

Who should I bring to my appointment?

Your bridesmaids, mum, nan, mum-in-law, nan-in-law, etc.  Basically, anyone that is important to you in making a big decision such as this!  Our boutique is only small but for your 1 hour appointment it is ALL yours and we would love for you to bring your entourage to help you with choices.

What sizes do you stock in sample dresses that my bridesmaids can try on?

We have size 8 up to size 20 in sample gowns, but we can produce size 4 up to size 24 in a lot of our styles.

Can I take pictures of the dresses my bridesmaids try on?

Of course!  We know its a big decision and sometimes you'd like to shop around or go home and think it all over.  We don't mind if you'd like to take pictures to look back on, and to make your decision easier!

How far in advance do I need to buy my bridesmaid dresses?

This depends on the style that you choose.  Some dresses only take 4 weeks for production, whilst others take 12 weeks.  It is best to start shopping at least 6 months in advance, and order your bridesmaid dresses at least 4 months in advance.  You need to allow time for production, postage, and alterations if need be.

OMG!  But my wedding is in 3 months!

Don't stress - give us a call, we can make it work!

How long does it take for my dress to arrive?

Dress production takes anywhere from 4 up to 12 weeks, and on top of that dispatch and delivery can take anywhere from 3 days to 3 weeks. Please allow enough time for your order to arrive!  However if you do require a dress urgently please email us for details on a rush order and express postage - we can usually get something organised for you in around 3 weeks.

Can I buy my dress off the rack or do I have to place an order?

Most of our dresses are made exclusively for you!  The style, colour, length and size that you love.  However, if you would like a dress off the rack we often have a sample sale happening and you could pick up a gorgeous dress for up to 70% off.  Please see our current $100 Sample Sale, or contact us for more information. 

Do you have standard sizing, and what if we need alterations?

Yes, we work with standard dress sizing, this makes it a lot easier for both you and us!  If your dress is not a perfect fit and needs slight alterations, we work with a wonderful alterations specialist or if you have someone handy, you can use your own.

How do I pay for my bridesmaids dresses?

When you have chosen your bridesmaids dresses and we are ready to start production we take a 50% deposit.  We accept cash, bank transfer or credit card.  The remaining 50% is paid on pick up of your dresses.

Can I exchange my dress?

Please choose carefully as we do not offer exchanges or refunds if you simply change your mind. We can exchange sizes if needed, provided that we have the size you request in stock. We do not exchange sale items. Please see our exchange policy under 'Terms'. If there is a fault with the product, we will happily cover the cost of a replacement, including return postage.

Can I change my order?

If you change your mind about your order within 48 hours of placing it then you have the opportunity of contacting us to make small changes. Please choose carefully as although we strive to ensure all your needs are met, not all changes can be accommodated, and changes will be at the discretion of Nora & Elle.

I don't live in Perth but would love to order my dresses from you!  Do you ship worldwide?

Yes we ship worldwide!  If you live over east or over seas, get in touch with us as we work with out of state clients all the time, we can make it easy for you to shop online and have your dresses delivered to your door.  Please note that packages are subject to the customs/duties of each country, so please ensure you know the entry requirements for your country.

Will my package include tracking?

Shipping costs include tracking on every package inside Australia, but not on international orders. Once your order has been dispatched you will receive an email with your tracking number.  These things have been put in place to ensure packages arrive to the correct person and don't go missing.  Once your order has been dispatched, Nora and Elle accepts no responsibility for loss or any damage to your package. If your package does not arrive on time please get in touch with us but also please follow this up with your local postal service.

How long does shipping take?

Within Australia you should allow approximately 3-8 business days. If you would like your dress express posted please request this and we will arrange it for you. For International shipping please allow up to 2 weeks on average [can be up to 21 days on rare occasions]. Shipping delays can be subject to the weather conditions of your area and also the volume of packages that the postal system is processing at the time. These circumstance are completely out of our control. 

More questions?

If your question has not been answered in our Terms or FAQs please e-mail us at contact@noraandelle.com.au and we will endeavour to get back to you within 24 hours.